We are happy to provide a refund if you are not 100% happy with your purchase, subject to our terms and conditions*. In order to fulfill your return, please contact us within 5 days after receiving the goods and we will send you a returns form to complete. Please note that the buyer is responsible for the cost of postage for returned goods, and all goods must be returned with their original packaging.
Please allow up to 4-5 business days for standard shipping within the EU and 7-8 business days for all other areas. All parcels require a signature upon delivery and can be tracked using the consignment number provided with your order.
If you would like express shipping, please contact us directly so we can provide you with a quote.
The cost of our items is exclusive of customs duty and taxes. To find out if such charges will be applicable to your purchase, please contact your local customs authority or ask us for further information.
We have a strong belief in corporate responsibility and thus give back to the global community through charitable donations. These donations are funded through sales, and represent 5% of our annual profit. Please contact us if you require any further information.
– How do I know what my ring size is?
Each of our rings is sized according to the alphabetical scale, with half sizes, which is the standard convention used in the United Kingdom, Ireland, Australia and New Zealand.
If you don’t know your ring size we we can send you a ring sizer free of charge, please send us an email with your postage address and we will have it in the mail for you within 1-2 business days. Alternatively you can visit your local jeweller who should be happy to measure you up. For ring size conversions, please refer to the chart here.
– I found a ring I love, but its the wrong size. What can I do?
Most of our rings are suitable for resizing. Some rings however are not and for these cases it will typically be stated in the product condition report. If you are unsure about resizing a particular ring, please contact us and we will provide you with more information about resizing for your specific situation.
– Can you resize the ring for me?
Yes, we are able to resize rings for you at an additional cost. We do not offer refunds on items that have been resized however, so it is generally advised to have the ring resized yourself after purchase.
– Do you provide valuation certificates with your products?
Valuation certificates are only provided where stated. If you require a certificate for any pieces, please contact us and we will be happy to provide you with a quote for this service.